Energy Consultancy Services
Established to help businesses deal with all aspects of their electricity and gas portfolio, ECS has developed into one of the UK’s most trusted energy specialists.
About Us
Hello, we are Energy Consultancy Services (ECS); an experienced team of energy industry specialists helping businesses across the country secure the most cost effective electricity and gas quotations.
Since our formation, ECS has helped hundreds of companies develop their energy strategy, and best utilise the complex electricity and gas market. With clients as varied as poultry farms in Somerset, FTSE 100 firms in Cardiff and engineering businesses in London, we are proud of our record in consistently delivering the best energy prices and trusted advice.
By working independently with our vast network of electricity and gas suppliers, ECS are able to source the widest range of quotations tailor made to your business. Our comparisons clearly break down the cost of your electricity and gas, so you aren’t faced with expensive surprises when your energy bills arrive.
Our service doesn’t stop there, thanks to our extensive experience in the energy industry and passion for helping our clients, we are able to expertly analyse the markets, and are always ready to deal with any queries that may arise.
We understand that business energy decisions are hugely important and that’s why we enjoy forming long term relationships with our clients. Our aim is to give you the power to make the best decisions for your business.
How it began by our Managing Director, John Turner
“After over two decades working as a tariff manager for a major energy supplier, I was called as an expert witness in a court case involving a broker providing poor advice on energy matters. From my experience of the industry, it was apparent the broker was misleading his clients at a great cost to their businesses. Whilst researching the case, it was also clear that a number of brokers in the market either didn’t fully understand how the energy industry worked, or struggled to keep up with market developments. At this point I vowed to start a company that would be built upon expertise, experience and honesty. Out of these values, ECS was born.
Ten years after our formation, I am proud to lead a team of industry professionals and graduates who have helped hundreds of British businesses with their electricity and gas strategies.”
Our Services
- A comprehensive multi-stage tendering process
- Review of distribution capacity requirements and identifying any possible cost savings
- New electricity and gas connections
- Meter Operator Agreements
- Data Aggregator and Data Collector (DA/DC) Arrangements
- Connection Agreements
- Energy efficiency advice including Climate Change Agreements (CCAs)
- Bill checking against contracted rates
- Advice on green levies
Our Suppliers
We have strong relationships with every major supplier in the UK. We source our competitive prices from suppliers included in the following list:
- E.ON
- SSE ( Including Swalec and Southern Electric)
- CNG
- Npower
- Total Gas and Power
- Corona
- Scottish Power
- Opus
- Engie
- Marble Energy
- EDF
- SEFE Energy
- Drax
- Regent Gas
- Smartest Energy
- Crown Gas and Power
Customer Complaints Policy
Energy Consultancy Services Ltd is dedicated to providing excellent customer service and maintaining a healthy customer relationship. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.
Summary:
We want to resolve your complaints as soon as possible. Please call our customer service (see below) and we’ll do our best to fix any problems you may be having with our service, as soon as possible.
Our Responsibilities:
- To provide an efficient, fair, and structured mechanism for handling complaints.
- To provide our customers with access to the complaints handling process.
- To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
- To review our complaints so that we can improve our standard of customer service.
Handling Your Complaint:
- Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 3 business days.
- If your complaint is urgent, such as where you have been accepted by us as undergoing financial hardship or where your service is about to be disconnected, we will prioritise your complaint and attempt to resolve it within 3 working days. If we cannot, we will explain why and the reasons for taking longer.
- We will keep you informed of the progress of your complaint, proposed actions, and the expected timeframe for resolution.
- Our aim is to resolve complaints in a timely manner, and we will generally resolve a matter within 30 calendar days.
- Complex complaints may take longer than 30 calendar days to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.
- We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.
- We may impose a charge for handling your complaint in special circumstances. For example, we may charge you a fee where your complaint requires us to retrieve archived records that are more than 24 months old.
What Happens if we Can’t Solve Your Problem?
You can contact Ombudsman Services: Energy. They provide a free and independent service to resolve your complaint. After looking at every detail of your case, they’ll decide on an outcome. Their decision will be based on the facts available. This can take up to 12 weeks. If the Ombudsman finds we haven’t acted correctly, they’ll tell us what we need to do to put things right. We might have to give you an explanation, an apology, or act to correct the problem. They might also recommend we give compensation. The decision they make is binding on us – but not on you. You can call them on 0330 440 1624 (9am to 5pm Monday to Friday), email enquiry@ombudsman-services.org or visit ombudsman-services.org/energy.
How to Get in Touch?
Call: 01633 373 493, open Monday to Friday 9am to 5pm
Email: pricing@energycs.co.uk
Write: 12 Clytha Park Road, Newport, NP20 4PB